Refund policy
Refund & Return Policy
Last Updated: [10/06/26]
At Kuka Prints, we strive to provide high-quality custom-printed products and excellent customer service. Please read our refund and return policy carefully before placing an order.
1. Custom-Made Products
All products sold by Kuka Prints are custom-made and printed specifically according to the customer's order details. Because of the personalized nature of our products, returns and refunds are limited to the situations described below.
2. Eligibility for Refunds or Replacements
You may be eligible for a refund or replacement if:
You receive a damaged product.
You receive the wrong item, design, size, or quantity.
The product contains a printing defect caused by Kuka Prints.
The package is lost during transit and confirmed by the shipping carrier.
To request a refund or replacement, you must contact us within 7 days of receiving your order.
3. Proof Required
To process your request, please provide:
Order number.
Clear photos of the product showing the issue.
Photos of the packaging (if damaged during delivery).
A brief description of the problem.
Requests submitted without sufficient evidence may be declined.
4. Non-Refundable Situations
Refunds, returns, or exchanges will not be provided for:
Customer errors, including incorrect spelling, design uploads, addresses, colors, or size selections.
Minor color variations due to screen and monitor settings.
Orders approved by the customer before production.
Change of mind after production has started.
Normal wear and tear after use.
5. Return Process
If a return is approved:
Contact our support team at [Your Email Address].
Wait for return authorization instructions.
Ship the item back (if requested).
Once inspected, we will notify you of the approval status.
Unauthorized returns may not be accepted.
6. Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days after approval.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. Replacement Orders
Where appropriate, Kuka Prints may choose to send a replacement product instead of issuing a refund.
8. Order Cancellation
Orders may be canceled within 12 hours of purchase if production has not started.
Once production begins, cancellation requests cannot be guaranteed.
9. Shipping Charges
Original shipping charges are non-refundable unless the error was caused by Kuka Prints.
Return shipping costs are the responsibility of the customer unless the return is due to our mistake or a defective product.
10. Contact Us
For refund, return, or replacement requests, contact:
Kuka Prints
Email: [support@kukaprints.com]
Phone: [Your Phone Number]
Business Hours: [Your Hours]
By placing an order with Kuka Prints, you agree to this Refund & Return Policy.
This version is suitable for most print-on-demand and custom printing businesses and helps protect the company from unnecessary refund claims while remaining customer-friendly.
Make a refund and return policy for my shopping company kuka prints mention some this point if you get broken products like defected or change name or colour name change something changed that doesn't consent you completely different product in that case we will immediately refund and return the product within 3 to 5 days if you want to exchange the product then also it available but if the product doesn't broken or defective or different as you ordered then we cannot return or exchange because it's a personalised customise product that changing of such product is making waste of material that doesn't use in
Refund, Return & Exchange Policy
Kuka Prints
Effective Date: [Insert Date]
At Kuka Prints, every product is personalized and custom-made according to your specifications. We take great care to ensure that your order is produced exactly as requested. Please read our policy carefully before placing an order.
Returns, Refunds & Exchanges
We will gladly offer a refund, replacement, or exchange if:
The product arrives damaged, broken, or defective.
You receive a product with a different name, text, design, color, or customization than what you approved and ordered.
You receive a completely different product from the one you purchased.
The item contains a manufacturing or printing error caused by Kuka Prints.
In such cases, please contact us within 3 days of receiving your order and provide clear photos of the issue. Once verified, we will arrange a return and process your refund, replacement, or exchange.
Refund Processing
Approved refunds will be processed within 3–5 business days after the returned product is received and inspected.
Exchange Option
If you prefer, we can provide an exchange instead of a refund for eligible cases.
Non-Returnable & Non-Exchangeable Items
Because all Kuka Prints products are personalized and custom-made, we cannot accept returns, refunds, or exchanges if:
The product matches the customization details provided by you.
You change your mind after placing the order.
You ordered the wrong size, color, text, photo, or design.
The product is not damaged, defective, or incorrect.
There are minor color variations caused by screen or display settings.
Custom products are created specifically for each customer. Returning correctly made personalized items results in unnecessary material waste, as such products cannot be resold or reused. Therefore, we cannot accept returns or exchanges for correctly delivered custom orders.
How to Request a Refund, Return, or Exchange
Contact our customer support team within 3 days of delivery.
Provide your order number and clear photos showing the issue.
Our team will review your request and respond within 1–2 business days.
If approved, we will provide instructions for the return, refund, replacement, or exchange process.
Contact Us
Kuka Prints
Email: [kookifashions@gmail.com]
Phone: [7903909708]
By placing an order with Kuka Prints, you acknowledge and agree to this Refund, Return & Exchange Policy.