Refund policy

Refund & Return Policy

Last Updated: [10/06/26]

At Kuka Prints, we strive to provide high-quality custom-printed products and excellent customer service. Please read our refund and return policy carefully before placing an order.

1. Custom-Made Products

All products sold by Kuka Prints are custom-made and printed specifically according to the customer's order details. Because of the personalized nature of our products, returns and refunds are limited to the situations described below.

2. Eligibility for Refunds or Replacements

You may be eligible for a refund or replacement if:

You receive a damaged product.

You receive the wrong item, design, size, or quantity.

The product contains a printing defect caused by Kuka Prints.

The package is lost during transit and confirmed by the shipping carrier.

To request a refund or replacement, you must contact us within 7 days of receiving your order.

3. Proof Required

To process your request, please provide:

Order number.

Clear photos of the product showing the issue.

Photos of the packaging (if damaged during delivery).

A brief description of the problem.

Requests submitted without sufficient evidence may be declined.

4. Non-Refundable Situations Refunds, returns, or exchanges will not be provided for:

Customer errors, including incorrect spelling, design uploads, addresses, colors, or size selections.

Minor color variations due to screen and monitor settings.

Orders approved by the customer before production.

Change of mind after production has started.

Normal wear and tear after use.

5. Return Process

If a return is approved:Ship the item back (if requested).

Once inspected, we will notify you of the approval status.

Unauthorized returns may not be accepted.

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Replacement Orders

Where appropriate, Kuka Prints may choose to send a replacement product instead of issuing a refund.

8. Order Cancellation

Orders may be canceled within 12 hours of purchase if production has not started.

Once production begins, cancellation requests cannot be guaranteed.

9. Shipping Charges

Original shipping charges are non-refundable unless the error was caused by Kuka Prints.

Return shipping costs are the responsibility of the customer unless the return is due to our mistake or a defective product.

10. Contact Us

For refund, return, or replacement requests, contacts

Refund, Return & Exchange Policy

Kuka Prints

At Kuka Prints, every product is personalized and custom-made according to your specifications. We take great care to ensure that your order is produced exactly as requested. Please read our policy carefully before placing an order.